FAQ

What types of cookies do you offer?

  • We offer a variety of delicious gourmet cookies, including our classic flavors: Classic Chocolate Chip, Cookies N' Dream, Cookie Butter, and Banana Pudding. We also offer a new signature flavor each month. 

Are your cookies made from scratch?

  • Yes, all of our cookies are homemade from scratch, with no preservatives, using high-quality ingredients to ensure freshness and flavor.

Do you accommodate special dietary needs?

  • At this time, we do not offer gluten-free or vegan options.

How can I place an order?

  • You can place an order through our website or by contacting us directly.

Do you have an order minimum for your cookies?

  • Yes, we have an order minimum of 3 cookies per order. This helps ensure the best quality and experience for our customers, especially shipping orders. 

    Can I place a bulk order?

    • Absolutely! Place your bulk order by sending us an email (hello@sugarhavenbakehouse.com) with your name, requested flavors/quantities, the date the order is needed by, and anything else you’d like us to know. Please place your bulk order request at least a week ahead of your “need by” date for local orders and 2 weeks ahead for shipping orders. We will respond to your request within 24 hours. 

    • Rush bulk orders require a $50 deposit. 

    How do I store your cookies?

    • To maintain freshness, store our cookies in an airtight container at room temperature.

    How does shipping/delivery work?

    *Local Orders*:

    • Local orders are ready to be picked up each Saturday or delivered in 2 business days. If you need to make arrangements for another delivery day, please contact us at info@sugarhavenbakehouse.com.

    Shipping Schedule:

    • Orders are shipped weekly on Mondays  and Wednesdays. 
    Delivery Schedule:
      • Local Delivery Days: Saturdays are designated local delivery days.
      • Pick-up Turnaround: Pick-up orders have a 2 day turnaround time.

    Shipping Schedule:

    • Orders are shipped weekly on Monday and Wednesdays. 

    Please see our shipping policy at checkout for more information.