FAQ
What types of cookies do you offer?
- We offer a variety of delicious gourmet cookies, including our classic flavors: Classic Chocolate Chip, Cookies N' Dream, Cookie Butter, and Banana Pudding. We also offer a new signature flavor each month.
Are your cookies made from scratch?
- Yes, all of our cookies are homemade from scratch, with no preservatives, using high-quality ingredients to ensure freshness and flavor.
Do you accommodate special dietary needs?
- At this time, we do not offer gluten-free or vegan options.
How can I place an order?
- You can place an order through our website or by contacting us directly.
Do you have an order minimum for your cookies?
- Yes, we have an order minimum of 3 cookies per order. This helps ensure the best quality and experience for our customers, especially shipping orders.
Can I place a bulk order?
- Absolutely! Place your bulk order by sending us an email (hello@sugarhavenbakehouse.com) with your name, requested flavors/quantities, the date the order is needed by, and anything else you’d like us to know. Please place your bulk order request at least a week ahead of your “need by” date for local orders and 2 weeks ahead for shipping orders. We will respond to your request within 24 hours.
- Rush bulk orders require a $50 deposit.
How do I store your cookies?
- To maintain freshness, store our cookies in an airtight container at room temperature.
How does shipping/delivery work?
*Local Orders*:
- Local orders are ready to be picked up each Saturday or delivered in 2 business days. If you need to make arrangements for another delivery day, please contact us at info@sugarhavenbakehouse.com.
Shipping Schedule:
- Orders are shipped weekly on Mondays and Wednesdays.
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- Local Delivery Days: Saturdays are designated local delivery days.
- Pick-up Turnaround: Pick-up orders have a 2 day turnaround time.
Shipping Schedule:
- Orders are shipped weekly on Monday and Wednesdays.
Please see our shipping policy at checkout for more information.